All Employment Contracts Signed Through “Musaned” to Be Officially Documented by 2024 – Compliance Binding on all Employers
Platform “Musaned”, launched by the Ministry of Human Resources and Social Development to enhance the recruitment sector in the Kingdom, has achieved tangible accomplishments in 2024. These achievements have significantly improved the domestic labor recruitment sector, benefiting both employers and the supported workforce.
Throughout the year, the platform witnessed record numbers in the new contracts and resumes uploaded. The platform recorded 852,660 new contracts and 1,214,259 resumes of the supported workforce. Additionally, more than 4,048,420 business owners interacted with the platform, while 662,700 beneficiaries received insurance services.
As part of the efforts to enhance the external recruitment process, recruitment and training were systematized. All contracts signed for the recruited workforce in 2024 were documented, reducing the recruitment period by over 40% compared to 2023. A total of 133,189 users benefited from service transfers.
To improve user experience and provide flexible solutions, over 25 new services were introduced. Among these services, the insurance service on contracts exceeded 800,000 contracts with the participation of over 10 insurance companies. The platform also introduced a service for booking competitive-priced airline tickets, reducing recruitment costs and arrival time. Moreover, the platform launched the interviews for the supported workforce service, allowing employers to choose suitable employees, as well as offering diverse packages for renting supported workforce services and enhancing the Musaned portal for a personalized service.
Continuing its efforts to enhance service quality, the Ministry developed the accommodation system, enabling service transfers without the employer’s approval under contractual relationship improvement guidelines. Training and qualification programs for the supported workforce were also introduced, including five training programs in various fields in collaboration with 20 training centers.
In line with expanding international cooperation and recruitment reach, the number of sending countries for the supported workforce increased to over 30 in 2024. A cap was set for recruiting from specific countries such as Ethiopia, Bangladesh, Sri Lanka, Kenya, Uganda, and the Philippines. The Ministry previously added new countries, including Tanzania and Gambia, bringing the total available countries for recruitment to 32 worldwide.
The platform demonstrated significant development in digital and technical performance, achieving a satisfaction rate of 95.86%, leading among 39 other platforms in beneficiary satisfaction, according to the Digital Government Authority’s digital experience maturity index. Furthermore, over 15 existing digital services were improved and developed, simplifying procedures and enhancing service efficiency.
To enhance technical integration, new wage transfer channels were added, such as “Enma’a Pay,” “Injaz Wallet,” “Mobily Pay,” and “Neowallet,” providing reliable and multiple payment options to suit user needs.
The Ministry of Human Resources and Social Development reaffirms its continuous commitment to improving and developing its platforms, including Musaned, to enhance the supported workforce sector in the Kingdom. The aim is to provide advanced digital services that facilitate procedures, improve user experience, align with the latest technologies, and promote digital integration, achieving the goals of Vision 2030 to build an integrated digital society and offer distinguished government services that meet the needs of citizens and residents.
Overall, Musaned platform is part of the Ministry’s initiatives to develop the recruitment sector in the Kingdom, offering multiple services to enhance the recruitment experience and address any complaints or disputes that may arise between contracting parties while ensuring their rights are protected.
